Privacy Policy

1. Who We Are

Anron Solutions Limited ("Anron", "we", "us", or "our") is a technology company incorporated in Hong Kong, with offices at Kwun Tong, Hong Kong. We provide AI solutions, eCommerce development, web design, cloud hosting, and digital marketing services.

Data Controller Contact:
Email: ron@anronsolutions.com
Phone: +852 3111 2262
Address: Kwun Tong, Hong Kong

2. Information We Collect

We collect information in the following ways:

Information you provide directly:

• Name, email address, phone number, and company name submitted via our contact form or quote requests
• Project details, briefs, and requirements you share with us
• Billing and payment information (processed securely via third-party payment providers)
• Communications via email, phone, or messaging platforms

Information collected automatically:

• IP address, browser type, device type, and operating system
• Pages visited, time spent on site, and referring URLs
• Cookie data and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery: To respond to enquiries, provide quotes, and deliver the services you have engaged us for
• Account management: To manage client accounts, projects, and ongoing engagements
• Communication: To send project updates, invoices, and service notifications
• Marketing: To send newsletters or promotional materials where you have provided consent (you may opt out at any time)
• Improvement: To analyse website usage and improve our services and user experience
• Legal compliance: To comply with applicable laws, regulations, and legal processes in Hong Kong and Canada

4. Sharing Your Information

We do not sell, rent, or trade your personal data to third parties. We may share information with:

• Delivery partners: Our development partners in Hong Kong, mainland China, and Toronto, Canada — strictly for project delivery purposes and bound by confidentiality agreements
• Cloud providers: Microsoft Azure and Amazon Web Services for hosting and infrastructure
• Analytics tools: Google Analytics for anonymised website usage data
• Payment processors: Secure third-party payment gateways (we do not store full card details)
• Legal authorities: Where required by law, court order, or regulatory obligation in Hong Kong

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law:

• Client project data: retained for 7 years following project completion for accounting and legal purposes
• Marketing contact data: retained until you opt out or withdraw consent
• Website analytics data: retained for up to 26 months in anonymised form
• Enquiry form submissions: retained for 2 years unless a client relationship is established

6. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures including:

• SSL/TLS encryption for all data in transit
• Encrypted storage on ISO-certified cloud infrastructure (Azure/AWS)
• Role-based access controls limiting data access to authorised personnel only
• Regular security audits and vulnerability assessments
• Staff training on data protection and information security

While we employ industry-standard security practices, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Cookies

Our website uses cookies and similar technologies to enhance your experience:

• Essential cookies: Required for the website to function correctly (session management, security)
• Analytics cookies: Google Analytics — help us understand how visitors use our site (anonymised)
• Preference cookies: Remember your settings and preferences on return visits

You can control or disable cookies through your browser settings. Disabling essential cookies may affect website functionality.

8. Your Rights

Under Hong Kong's Personal Data (Privacy) Ordinance (PDPO) and applicable Canadian privacy law (PIPEDA), you have the right to:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete personal data
• Deletion: Request erasure of your personal data where there is no lawful basis for retention
• Opt-out: Withdraw consent for marketing communications at any time
• Complaint: Lodge a complaint with the Office of the Privacy Commissioner for Personal Data (Hong Kong)

To exercise any of these rights, contact us at ron@anronsolutions.com. We will respond within 40 days as required by the PDPO.

9. International Data Transfers

As we operate with partners in Hong Kong, mainland China, and Toronto, Canada, your data may be processed in these jurisdictions. We ensure appropriate safeguards are in place including contractual protections and confidentiality agreements with all partner organisations.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify existing clients of material changes by email. The "Last updated" date at the top of this page will always reflect the most recent revision. Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Anron Solutions Limited
Kwun Tong, Hong Kong
Email: ron@anronsolutions.com
Phone: +852 3111 2262